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Category Archives: small business resources

Is your password easy for a computer to guess!?

18 Monday Jun 2012

Posted by katproductions in small business, small business resources

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pass-phrases, passphrases, secure passwords

We’ve recently just gone through a situation where the security of one of our websites had been somewhat comprised. And while we will never be 100% certain as to how the site was accessed by this annoyance it did make us look closely at ways we could make the most of the security measures that we use on the web.

The most blindingly obvious was the integrity of our passwords because as a general rule we do what most people do and use one of three very simple passwords for all of our online logins.  Why?? We all know this is bad thing to do but we do it anyway! My justification is that I have so many accounts online that it would be impossible to remember a separate password for every one of these.

And as we all saw last week the compromising of LinkedIn saw many email address/password logins taken by hackers (one being ours). The point being that when this login combo is the same as what you use on Facebook, Pinterest, Twitter or any of your other online accounts, you can see how far reaching your vulnerability lies. They have access to one then they have access to all.  And apparently it’s not hard for a hacker to make a computer programme that will try known username and password combo’s against various well known sites.

So what makes a secure password?

Most people (myself included) are guilty of choosing a password that is very easy to remember, likely based upon a combination of names, dates or a simple letter/number sequences. And as mentioned above we tend to use the same password over again, usually in combination with our main email address.

Simple password: katrina1234

Easy to remember but easy for a computer to figure out.

Last year the top five most used passwords were:

1. password
2. 123456
3. 12345678
4. qwerty
5. abc123

Source: http://mashable.com/2011/11/17/worst-internet-passwords/

Though we have been told for many years that the best password is one that uses a random assortment of small letters, capital letters, numbers and symbols. And the reason we don’t always do this is that they’re absolutely impossible to remember. One trick we’ve all seen to make this a little easier is to take a normal password like katrina123# and replace some of the characters to ‘make it harder’ like K4tr!Na123#.

Medium password: K4tr!Na123#

Hard to remember and moderate for a computer to figure out.

One suggestion that we came across while researching the best type of password to have is a ‘pass-phrase’. A pass-phrase is a password that uses 4 or more words, with or without spaces in between. It’s to do with the amount of ‘entropy’ your password generates, the more entropy, the more complex it is to crack. In technical terms, within information theory, entropy is a measure of the uncertainty associated with a random variable. So the more ‘characters’ your pass-phrase, the more entropy it has. For those of you with a desire to understand more about entropy, try looking here and here.

Now I don’t pretend for a minute to understand the science behind it but just believe when I say that a password using say 4 separate and unrelated words is a lot harder for a computer to crack than one word made up of a mixture of caps, small letters, numbers and symbols. AND the bonus – it is easier for a human to remember #winwin.

Strong password: super chickens hover lightly

Silly enough to remember and very hard for a computer to figure out.

Password Strength cartoon from xkcd.com no.936

So my suggestion is to set about changing your passwords to a pass-phrase where possible.  Make it a string of words that are silly enough for you to remember.  If you need to note them down, just note down the first letter of each word in the phrase or use an online password manager to help keep track of your passwords.

Please note, not all sites will let you use pass-phrases, they will force you still to use the ‘random’ passwords often with limits on the number characters used. Just remember to change your passwords from time to time and make them as safe as you dare!

Also, no passwords in this article actually belong to me or any other living person I know.

More information: How to protect your company’s password (Mashable), Passphrase (Wikipedia), The Great Debates: Pass Phrases vs. Passwords. Pt 1 of 3 (Technet)

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How to create a Facebook business page

06 Friday Nov 2009

Posted by katproductions in small business resources, social media, social networking

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Tags

facebook, facebook business pages

You might have come across companies using Facebook business pages, liked the idea and wondered ‘how on earth do I get one of these’ as there are no obvious buttons to click to set one up.

Why should you have one? A Facebook business page is a fantastic tool for business because it places your company right at the heart of the world’s most popular social network, it will help your business connect and engage with customers, meet new ones and will help spread your business message via the friend network. Plus the search engines love them.

Similar to a personal profile page, you’ll be able to post status updates on your wall telling your ‘fans’ about developments in your service/product offering, provide insight into the people behind the ‘brand’, engage in conversation and light banter.  You’ll be able to post company information, links to websites, pages and blogs, post pictures and videos, ask questions via discussions and announce events.  It’s like having your very own mobile broadcast vehicle that zips around the world.  Best of all because your Facebook business page is ‘opt-in’ your group of fans will be dedicated to your cause.

So how do you go about setting one up?

The first thing to get your head around is that any Facebook business page needs to be created within a personal Facebook profile page.

As Susan Payton in her Mashable post says ‘Facebook Pages are different than profiles. You have a profile for you, Jane Doe, but your business can’t have a profile — it can have a Page. A Page is a place to house all the pertinent information about your company.’

And initially the person that ‘own’ the profile page is the person that administrates it. It’s a good idea at this point to consider carefully who should take this role.  For those of us with small businesses that is an easy decision to make as it’s normally just ‘us’ but for a larger company some thought must be given to who will control the profile page.

So to get started…

1. If you haven’t already, join and register with Facebook at www.facebook.com.

2. Once logged in scroll to the very bottom of the page and on the bottom navigation menu click on ‘Advertising’.

fbbottomnav

3. Then click on the Pages button near the top.

fbpagesnav

4. Then click on the Create a Page green button.

fbcreatepg

5. Fill in the form, selecting the options that best suit your business.  Please make sure that you’re not in violation of any Facebook terms or policies, click on the link to read if necessary. Press Create Page when ready.

fbcreatepgform6. You’ve done all the hard work now you can add information to your page.  If you click on ‘Edit Information’ you’ll be able to add basic and detailed information about your company, like websites, company overview (perhaps copy and paste some information from your own website). Post a welcome to our business page message in your status, perhaps mention what your intentions are with the page.  Write something in the little text box to the left-hand side, think of it as your calling card so make it engaging and appealing.  Click on the little + button on the main navigation and add the menu tabs for photos, links, events and so forth, utilise whatever suits your business.

7. If you click on the ‘edit page’ link on the left-hand side menu, you’ll be taken to the settings for your page and this is where you can set permissions on who can post what.  Click the little pencil to get to the edit menu’s for each of the options.

8. When you are ready, click on the Publish this Page button to make it go live – the TELL people about it (see consideration 4 below).

Other considerations:

  • To log back into your Facebook business page (when you want to update it), first login to the profile you used to set up the page.  Then look to the bottom of the browser window and click on the little green and blue F icon on the Applications Menu, this will take you to Ads and Pages, where you will click on Pages, then View Page.  And off you go.
  • A very useful application to have is Memorable Web Addresses, look on the page settings page (see point 7 above) for applications, click link and browse the applications. You’re looking for a Facebook Business Application and this particular one allows you to have an easy to remember personalised web address for your Facebook business page. There are plenty of other applications that you can append to your page, just make sure they add value to your audience.
  • On the settings page, you can add other administrators.
  • You aren’t able to ‘share the page’ with all of your friends directly however you could post the link on your blog, link to it on your website, put the link in your email signature, post it on twitter and your personal Facebook status, mention it in client email mailshots – just tell people about it and if you keep it relevant, professional and updated people will come.

Examples of businesses using Facebook business pages

The New York Times

STA Travel

Wiggly Wigglers

Innocent Drinks

Spencer & Young Artists

katproductions (me) – http://companies.to/katproductions/

It may appear a little daunting at first to set up your Facebook business page especially when in this day and age we’re so used to getting something instantly at a click of a button but will be so worth it for your business!

Other useful sources of related information for Facebook business pages:

http://www.davechaffey.com/blog/online-pr/using-facebook-for-marketing-10-company-examples/

http://www.facebook.com/advertising/?pages

http://feedfront.com/archives/article002156

http://mashable.com/2009/09/22/facebook-pages-guide/

http://mashable.com/category/facebook/

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Resource: Mailchimp.com for E-newsletters

14 Monday Sep 2009

Posted by katproductions in marketing, small business, small business resources

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Tags

email marketing, mailchimp

Many of my clients often ask how they would go about  sending out email newsletters to their own customer list. One online service that I’ve been using as have several of my clients is www.mailchimp.com. It’s easy to use, offers a pay-as-you-go payment plan, brilliant for small businesses. It has stacks of excellent features to help you maintain and build your contact lists, create nice looking and effective email newsletters, and has a fully comprehensive campaign tracking and reports facility. Plus is a brilliant way of driving traffic to your website!

mailchimp.com email newsletter online service

mailchimp.com email newsletter online service

Using email marketing, that is keeping in contact with your customers via email, is a great way to open communication channels and keep your business in the forefront of your customers’ minds.  If done well, it’s a really effective means to increase your brand/business exposure to those new and existing customers that might need your services now and in the future.

Email newsletters are perfect for promoting your products and services in a timely and appropriate fashion, letting customers know about any new offers/promotions/developments within your business, sharing customer feedback and testimonials, and just generally keeping your name out there.

Mailchimp is an excellent tool to help with your email marketing efforts.  It’s main benefits are:

  • the creation of professional looking emails that work with all the different types of email clients such as Outlook, gmail, hotmail, AOL and so forth, as often these will visually render the same email differently, some will remove images, some will only show text, others are very strict about what constitutes spam. Mailchimp allows you to create emails using their own tried and tested email templates, or with a little knowledge you’re able to customise these to create something truly unique.
  • awesome list management capabilities. Mailchimp allows you to manage as many contact lists as you need, letting you create lists on the fly, uploading existing customers lists or even putting special code onto your website so any new ‘newsletter’ join-ups are added automatically to the relevant Mailchimp list (that is providing you abide by the current opt-in contact list regulations that stipulate all contacts on a list have knowingly agreed to opt-in to receiving your email newsletters – Data Protection Act 1998). Mailchimp list management also allows for such things as automatic and recorded unsubscribes and list segmentation.
  • A fully comprehensive report and tracking centre. Each campaign sent has it’s own set of reports to tell you how many and who opened your email, how many bounced, how many regarded your email as spam, when and where emails were opened, how many were forwarded using easy to read graphics with the ability to download as an Excel spreadsheet. And all against industry benchmarks. One tool that many of my clients have found very useful is the A/B split testing that helps determine the best practice for their email campaigns. It also allows for Google Analytics integration to better track website clicks.
  • Many more features including data security and privacy, maximum deliverability and plenty of useful help and support.

The best bit for small businesses is that it is free to use for up to lists of 500.  After that you simply go onto using one of their pay-monthly programmes or the pay-as-you-go plan where you purchase credits as and when you need them.

You can read more about www.mailchimp.com at their website.  Providing that you aren’t spamming customers with irrelevant and too frequent material and that your email content sends suitable and well-timed messages to customers who have opted-in to receive them, using an online service such as Mailchimp is a truly hassle-free way to start connecting with your customers and is superbly cost-effective.

You can find out more about email marketing here:

  • http://www.mailchimp.com/resources/
  • http://www.businesslink.gov.uk/bdotg/action/layer?topicId=1073919418
  • http://en.wikipedia.org/wiki/E-mail_marketing
  • http://www.audettemedia.com/blog/email-marketing-tips/
  • http://www.emailbrain.com/eb/resources.shtml

Good luck!

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More about katproductions

  • About
  • Services by katproductions

Small businesses need a web presence and this is more than simply having a website.

Having a web presence will increase your visibility online and will strengthen your credibility as a company.

There are many fantastic free online tools that small businesses can use to help build their web presence into one that works well like effective keyword generation, business blogging and social media.

katproductions is a web design company based in Beverley, East Yorkshire and we want to encourage and inform small business owners of these brilliant online tools and social media applications like Facebook, Twitter and LinkedIn that can really help your businesses thrive online.

We are striving to create a blog that becomes a small business toolkit for creating a superb online presence.

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